Cookie Policy

Last updated: February 26, 2026

Cookie Policy

1. Purpose and Scope

This Cookie Policy ("Policy") has been prepared to explain the principles and procedures regarding the cookies used within the scope of services provided through the website and online platform ("Platform") operated by:

HOTELSURF TURIZM VE DANISMANLIK LIMITED SIRKETI
(Sisli / Istanbul / Turkiye)

("HOTELSURF" or the "Company").

This Policy applies to all users who visit the Platform.

2. What Is a Cookie?

Cookies are small text files that are stored on your device through your browser when you visit a website.

Cookies allow a website to function properly, remember user preferences, and improve the user experience.

3. Types of Cookies

The following types of cookies are used on the Platform:

3.1. Essential Cookies

Essential cookies are strictly necessary for the Platform to function.

Without these cookies:

reservation transactions cannot be completed,

the payment infrastructure cannot operate, and

security and session management cannot be maintained.

Essential cookies are used without requiring explicit consent.

3.2. Functional Cookies

Functional cookies allow the Platform to remember information such as:

language preferences,

regional settings, and

user preferences.

These cookies help the Platform operate more effectively and are used with the user's explicit consent.

3.3. Analytical Cookies

Analytical cookies are used for purposes such as:

measuring the performance of the Platform,

analyzing user behavior, and

improving services.

Data obtained through analytical cookies are anonymous or statistical in nature.

These cookies are used with explicit user consent.

3.4. Marketing Cookies

Marketing cookies may be used for purposes such as:

providing users with content and advertisements tailored to their interests, and

measuring campaign performance.

These cookies are never used without the user's explicit consent.

4. Legal Basis for Cookies

Cookies are processed based on the following legal grounds:

For essential cookies:
Pursuant to Article 5/2 of KVKK, based on the legal grounds of being necessary for the establishment and performance of a contract and the legitimate interests of the data controller.

For non-essential cookies:
Based on the explicit consent of the user.

5. Managing Cookies

Users can manage, delete, or disable cookies through:

the cookie preference panel on the Platform, or

their browser settings.

However, disabling essential cookies may prevent the Platform from functioning properly.

6. Third-Party Cookies

Cookies placed by third-party service providers may be used on the Platform for the provision of services.

These cookies are subject to the respective privacy and cookie policies of the relevant third parties.

7. Protection of Personal Data

Personal data obtained through cookies are processed in accordance with KVKK and applicable legislation. Detailed information is provided in the Personal Data Protection Information Notice and Privacy Policy.

8. Updates to the Policy

HOTELSURF may update this Cookie Policy in accordance with legislative changes or operational requirements. The updated Policy enters into force on the date it is published on the Platform.

9. Contact

All questions and requests regarding this Cookie Policy may be submitted to HOTELSURF in writing.